tkgen's Privacy Policy

tkgen is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how tkgen collects, uses, stores, and, where necessary, shares your personal information with third parties.

This policy applies to the https://tkgen.lat website and all services under it. When you register, log in, or use any service on our platform, you voluntarily provide your information under this policy and give us permission to process it.

If any changes are made to this policy, we will notify you accordingly. The date of the most recent change will be noted at the top of the page.

tkgen may collect information from you in various ways. We divide this information into two main categories:

2.1 Information You Provide Directly

• Full name, date of birth, and national ID number (for age verification)
• Email address and mobile number
• Payment method details (bKash, Nagad, or Rocket number)
• Username and password
• Transaction history and amounts
• Content of communications with the support team

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Date, time, and duration of site visits
• Cookies and local storage data
• Gaming activity information (bet amounts, results, etc.)
• Referral source and navigation path

We use your information for the following purposes:

3.1 Account Management

Your provided information is used to create, verify, and manage your account and to confirm your identity. This is essential for the age verification process, which applies to users who are 21 years of age or older.

3.2 Financial Transactions

Payment information is used to process your deposits and withdrawals. This information is essential to ensure secure transactions via bKash, Nagad, and Rocket.

3.3 Service Improvement and Personalization

Your usage patterns are analyzed to improve your gaming experience, provide relevant offers and bonuses, and customize the platform according to your preferences.

3.4 Security and Fraud Prevention

Information is used to ensure platform security, prevent unauthorized access, and detect fraudulent activity.

3.5 Customer Service

Information is used to resolve any questions or issues you have and to operate 24/7 live chat support.

3.6 Meeting Legal Obligations

It is used to comply with applicable laws and regulations and to provide required information to the relevant authorities.

tkgen uses cookies and similar tracking technologies to improve its services. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the site. These cannot be disabled.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyze usage patterns on our site.
• Session Cookies: Used to manage your login session and are deleted as soon as you close your browser.

You can control or disable cookies through your browser settings. However, doing so may cause some features of the site to not work properly.

tkgen does not sell or rent your personal information to third parties. However, in certain circumstances, we may share your information with the parties listed below:

5.1 Service Provider Partners

Only necessary information may be shared with trusted partners who assist with payment processing (bKash, Nagad, Rocket), technical infrastructure, and customer service. They may only use this information for specified purposes and are bound to maintain confidentiality.

5.2 Legal Obligations

We may provide your information pursuant to a valid order from a court or competent authority, or as required to comply with applicable law. In such circumstances, we will not provide any information beyond what is required by law.

5.3 Protection of the Organization

Information may be shared to protect the rights, property, or security of tkgen, or where needed to protect our other users.

To ensure the security of your information, tkgen follows industry-standard technologies and practices:

6.1 Encryption

All data transmission on our platform is secured through SSL (Secure Sockets Layer) encryption technology. This means all information exchanged between your browser and our servers remains encrypted.

6.2 Secure Servers

Your information is stored in high-security data centers with 24/7 monitoring. Firewalls and modern defensive systems are active to prevent unauthorized access.

6.3 Access Control

Only authorized staff can access your information, and they operate under confidentiality agreements. All data access activities are logged and reviewed regularly.

6.4 Password Protection

Your password is stored using industry-standard hashing methods. Our staff can never view or know your password. We recommend that you use a strong and unique password and do not share it with anyone.

Please keep in mind that it is not possible to guarantee that transmitting information over the internet is completely secure. We make every effort to ensure maximum protection, but you also bear partial responsibility for keeping your account information confidential.

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Information for active accounts is retained for the entire duration the account is in operation.
• Transaction records are retained for a specified period in accordance with applicable legal requirements.
• Even after an account is closed, some information may need to be retained due to legal and regulatory obligations.
• Support communication records are kept for a specified period for the purpose of ensuring service quality.

When the retention period ends, we delete your information or render it non-identifiable using secure methods.

As a user of our platform, you have the following rights over your own personal information:

8.1 Right to Access

You may ask us at any time what information we hold about you and how it is being used.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done directly from your account settings or through the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for certain purposes, particularly in the case of marketing communications.

8.5 Right to Data Portability

You may request to receive information we hold about you in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team via live chat or by emailing [email protected].

tkgen is for users who are 21 years of age or older only. We never knowingly collect personal information from minors.

An age verification process is in place during registration. If we learn that a minor has registered on our platform, we will immediately close that account and take steps to securely delete the associated information.

If you believe a minor is using our services, please let us know immediately.

Our platform is connected to some third-party services, including payment services. These third parties have their own privacy policies, which may differ from ours.

tkgen is not responsible for the privacy practices of these third parties. We ask that you read the policy of the relevant payment provider.

We only work with trusted and recognized partners and ensure that they follow appropriate data protection standards.

tkgen reserves the right to change or update this privacy policy at any time. If any significant changes are made, we will:

• Update the "Last Updated" date on this page.
• Notify you by email in the case of important changes.
• A notice may be displayed on the platform.

If you continue to use the site after a policy change, you will be considered to have accepted the new policy. We therefore recommend that you visit this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, we ask that you contact us without delay.

How to Contact Us

• Live Chat: 24/7 support in Bengali — the fastest way to get a response.
• Email: [email protected]

Our support team will review your request or complaint as quickly as possible and take the necessary action. We take every concern seriously and are always committed to protecting your privacy.