Responsible Gaming at tkgen — Enjoy Safely
Entertainment should never become a burden — tkgen is always here for you with limit-setting, self-exclusion and 24/7 support.
What is Responsible Gaming and why does it matter?
Online betting and casino games are a form of entertainment — a source of fun, excitement and a chance to unwind. But like any entertainment, they should be enjoyed within clear boundaries. tkgen believes a positive experience is only possible when players stay aware of their budget, time and mental state.
Responsible gaming means playing with the right mindset. You decide, based on your own situation, how much time and money you want to spend. We respect that decision and provide all the necessary protection tools free of charge.
The responsible gaming policy at tkgen is not just a page — it is the core foundation of our platform. Every setting, every limit option and every support channel is built to keep you safe.
Keep in mind
- Gaming is for entertainment, not a guaranteed way to earn money
- Set a budget in advance and stick to it
- Do not chase losses by placing more bets to try to recover money you have lost
- Never play with borrowed money
- Do not play under the influence or when under mental stress
- Take regular breaks and spend time with your family
Age Restrictions and Minor Protection
Protecting children and teenagers
If there are children or teenagers in your home, use a PIN or password on your device. Never share your login details. Keep parental controls active on your browser. Do not leave your device unattended while logged into your tkgen account.
Age verification process
Age is verified at registration using a national ID card or passport. Withdrawals may be limited until the KYC process is complete. In cases of doubt, we may request additional documents.
Protection Tools in your hands
tkgen gives you full freedom to control your own experience. The tools below can be used at any time from account settings or activated through live chat.
Setting a deposit limit
Set a daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately. To increase a limit you must wait a specified cooling-off period — this prevents depositing more in the heat of the moment.
Session time limit
Set a maximum amount of time you can play in one session. Once the set time is up you will be logged out automatically. This is very effective for maintaining a healthy balance with family time, sleep and other activities.
Time-Out (Break)
You can take a time-out from 1 day up to 6 weeks. During this period you will not be able to log in to or make transactions on your account. Use this feature to come back with a clear head — no questions asked.
Self-Exclusion
If you feel gaming is getting out of your control, choose self-exclusion. You can close your account for 6 months, 1 year or permanently. Any attempt to open a new account after exclusion takes effect will be blocked.
Activity history
View your complete betting and transaction history at any time. How long you played, how much you deposited and how much you withdrew — all information is transparently available. Stay aware of your own habits.
24/7 support team
Contact our Bengali-speaking support team about any concern. Live chat is always open. Do not hesitate to share your issue — all your information is kept completely confidential.
How to activate protection tools
Log in to your account
Log in to your personal tkgen account and click the profile icon at the top right.
Open "Responsible Gaming" settings
Go to the "Responsible Gaming" section from the account settings menu — all tools are gathered there.
Select your preferred limit
Choose deposit limit, session time, time-out or self-exclusion — whichever you need — and enter the value.
Confirm
Save your changes. Deposit limits take effect immediately. Once self-exclusion is activated you will receive a confirmation message by email.
Chat with us if you need help
If you cannot find the setting or need assistance, let us know via 24/7 live chat — we will help you right away.
Important information
Reducing a deposit limit — takes effect immediately.
Increasing a deposit limit — takes effect after a 7-day cooling-off period, to prevent impulsive decisions.
Time-Out — cannot be reversed before the selected period ends.
Self-Exclusion — cannot be reversed before the period ends. A permanent exclusion can never be lifted.
Emergency support — if you feel the issue is serious, speak to us immediately via live chat. We can activate self-exclusion for you right away.
Recognise the warning signs of a problem
Often we do not realise ourselves that gaming is becoming a problem. If you notice even one of the signs below, pause and seek help.
Financial warning signs
- Playing with money meant for bills or essential expenses
- Placing larger bets to try to recover money you have lost
- Playing with borrowed or requested money
- Hiding gambling expenses from your family
Mental and social warning signs
- Feeling restless or angry when you cannot play
- Spending less time with family and friends
- Repeated failed attempts to stop playing
- Work, studies or sleep are being disrupted
Seeking help takes courage
If even one of the signs above applies to you, reach out now via tkgen's 24/7 live chat. Your identity will be kept confidential and the team will help you activate self-exclusion or other protection measures. This is not a weakness — it is the right decision.
Build healthy habits
Budget Planning
Set aside a separate budget for entertainment each month. Stay within that budget. If you win, treat it as a bonus; if you lose, consider it the cost of entertainment.
Time management
Use an alarm or timer. Decide before you play how long you will play. After a session, spend time with family or friends.
Mental wellbeing
Do not play when you are angry, sad or lonely. Decisions made in that state are often not good ones. When you are in a good mood, the enjoyment of playing is greater too.
Communication with family
Let someone you trust know about your betting habits. Mutual honesty helps identify problems early.
Enjoy safely — we are right here with you
Use the tools, set your limits and play with enjoyment. Our team is always ready for any support you need.
Play responsibly across all categories
Responsible gaming tools apply equally across all our game categories. Enjoy your favourite games — always within your set budget.
Support and Contact
24/7 Live Chat
Talk to our Bengali-speaking support team via live chat at any time about any concern. Any help related to responsible gaming — from setting limits to self-exclusion — is available immediately.
Contact by email
Email us for any request or question related to responsible gaming: [email protected] — we will reply promptly and keep your identity completely confidential.